COMMON QUESTIONS AND ANSWERS ABOUT YOUR TOYOTA

 
 
 
Where can I quickly find the Vehicle Identification Number (VIN) on my vehicle?
 
There are several places you can locate the VIN on your vehicle including:
1. On the metal plate located on the lower-right corner of the dashboard (on the driver's side).
2. On the certification label inside of the driver's-side doorjamb.
3. In some models, the VIN is also stamped under the front passenger seat.
 
 
What do I do if I'm a Scion owner?
 
As a Scion owner you can take your vehicle to any Toyota dealership and still expect the same great service from our knowledgeable technicians. 
Any Toyota dealership can service your Scion. Any warranty on your Scion vehicle will continue to apply as normal without any interruption.
 
Can I purchase a Toyota vehicle directly from the manufacturer or distributor?
 
No. All retail sales transactions of Toyota vehicles are processed directly through Toyota dealerships in Canada,
so you must contact a Toyota dealer. Toyota Canada is the distributor of new Toyota vehicles in Canada and is
responsible for the warranties of these vehicles.
 

 

COMMON QUESTIONS ABOUT HYBRID VEHICLES 

 
 
How long do hybrid batteries last?
 
Over 98% of the Toyota hybrid electric vehicles sold in Canada since 2001 have never had their original battery replaced.
Starting with 2020 model year vehicles, hybrid batteries are now backed by a 10-year/240,000 km warranty*. (*Whichever comes first)
 
What are the advantages of a Toyota hybrid in the city and on the highway?
 
While hybrids benefit from engine-shut-off and more EV (electric-only) driving in the city, the latest generation Toyota hybrid systems
feature highly efficient gasoline engines for highway driving; the system can even enter EV mode while cruising on a highway in certain
conditions. Toyota's hybrid system will seamlessly determine and optimize what combination of electric and gas engine power is required
based on your driving conditions
 
Do I need to change my driving or refueling habits with a Toyota hybrid?
 
Drive a Toyota hybrid vehicle like you would any typical conventionally-powered vehicle. Toyota's hybrid system works seamlessly in the
background, optimizing the combination of gas and electric power as you drive. Fueling a Toyota hybrid vehicle is identical to fueling a
typical conventionally-powered vehicle; you do not need to plug in a Toyota hybrid vehicle. Plug-in hybrid (PHEV) vehicles offer the benefits
of a hybrid, with the option to plug the vehicle in for extended electric-only range.
 
How does hybrid performance compare with a gas-only Toyota vehicle?
 
Toyota hybrids have been designed to offer our customers similar or even greater levels of performance versus their conventional gas
counterparts. The instant torque of electric motors not only helps hybrid vehicles accelerate off the line, but allows for very refined and direct
acceleration. Electric motors can also add to the total horsepower rating. As an example, RAV4 Hybrid delivers more horsepower and faster
acceleration versus our conventionally powered model. That extra power can enable Toyota to develop smaller, lighter engines. Those lighter
engines, combined with enhanced battery placement, can result in improved handling.
 
Do Toyota hybrids require additional maintenance?
 
Not only do Toyota hybrids follow the same maintenance schedule of every 6 months or 8,000 KM (whichever comes first), but the way the
hybrid system works can reduce how often other areas of the car need servicing. In a hybrid, the engines are off some of the time, the brakes
are regenerative, saving pad & rotor life, there is no transmission fluid under load, and there are no starters, alternators or belts to be replaced.
 
Are Toyota hybrids as safe as a conventionally powered vehicle?
 
Toyota's hybrid systems are designed to be just as safe as traditional drivetrains, thanks in part to rigorous Canada Motor Vehicle Safety Standards.
Hybrids cause no greater concern for passengers or rescuers in the event of a collision than non-hybrid vehicles. The batteries are sealed in a protective
metal case and insulated from the vehicle body. Additionally, hybrid battery cables are shrouded in bright-orange cladding as a warning to emergency
workers, and Toyota works closely with first responders to provide information and material for training on how to work with hybrids. You also have
the peace of mind knowing that all Toyota hybrid vehicles come standard with Toyota Safety Sense, an active safety suite which includes pre-collision
technology to help prevent an accident from occurring in the first place.
 
How do hybrid vehicles help foster a more sustainable future?
 
Supplementing the gasoline engine with an electric motor yields benefits far beyond performance and reliability. Advancements in fuel efficiency
contribute to a reduction in both CO2 emissions and reliance on fossil fuels. This long-lasting environmental impact is further compounded by
using ultra-efficient gasoline engines. Since we first launched the Prius in 1997, Toyota's wide range of hybrid vehicles have saved over 94 million
tons of CO2 emissions globally*
 
* In lieu of conventional gasoline vehicles of similar class and engine performance
 
How long have Toyota hybrids been available?
 
It all began in 1997 with Prius. Since then, the Toyota hybrid family has grown with more models and we have continually developed and innovated
on hybrid technology in every new generation of vehicles. Toyota offers more hybrid models than any other full-line passenger vehicle manufacturer
and has sold more than 12 million hybrid vehicles around the world.
 
How long have Toyota hybrids been available?
 
It all began in 1997 with Prius. Since then, the Toyota hybrid family has grown with more models and we have continually developed and innovated
on hybrid technology in every new generation of vehicles. Toyota offers more hybrid models than any other full-line passenger vehicle manufacturer
and has sold more than 12 million hybrid vehicles around the world.
 
What is the warranty for a Toyota hybrid electric?
 
In addition to the 3-year or 60,000 KM* Basic Complete Vehicle Warranty, Toyota Hybrid Electric Vehicles (HEVs) come with a Hybrid Component
warranty -- good for 8 years or 160,000* km. Starting with 2020 model year Toyota HEVs, hybrid batteries are now covered by an extended warranty
-- good for 10 years or 240,000* km.
 
*Whichever comes first
 
Are Toyota hybrid batteries recyclable?
 
While 98% of Toyota hybrid batteries are still in their original vehicles, once the time comes, hybrid batteries can be dismantled and recycled or
repurposed just like any other battery. Toyota Canada has a recycling program in place that recycles hybrid batteries once they can no longer be
used in vehicles. We have also undertaken initiatives within North America to repurpose Toyota hybrid batteries for a more sustainable future
 
Do Toyota hybrids need to be plugged in?
 
Hybrids never have to be plugged in. Toyota's hybrid system recharges the battery itself, allowing you to drive and operate the vehicle the same
as a conventionally powered vehicle. Plug-in hybrid vehicles (PHEVs) can optionally be plugged in for extended electric only range, however,
pure electric vehicles (EVs) must be plugged in.
 
How do Toyota hybrids perform in different weather conditions including winter?
 
Like our conventionally powered vehicles, all Toyota hybrids and their components undergo rigorous testing to ensure they withstand whatever
mother nature throws at them. You can be confident that all Toyota hybrids have been designed and tested for life in Canada. The Toyota RAV4
Hybrid will even be built right here in Canada; built by Canadians, for Canadians.** From 19MY onwards